# Event Details - **Event Name**: Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne - **Event Start and End Date**: Fri, 05 Dec, 2025 at 09:00 am – Wed, 02 Dec, 2026 at 05:00 pm (+11:00) - **Event Description**: Strengthen customer relationships and guide clients toward value-aligned decisions using motivational interviewing techniques.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (9:00 AM – 5:00 PM)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, beverages, and light snacks will be provided during the session.Course Overview:This 1 Day workshop introduces customer service and sales professionals to Motivational Interviewing (MI) — a collaborative, client-centered approach that strengthens rapport, trust, and engagement. Through interactive exercises, role plays, and real-world examples, participants will learn to guide clients toward decisions that align with their needs and values, enhancing customer satisfaction, loyalty, and sales effectiveness. Participants will leave with practical tools to handle challenging conversations and inspire client commitment. The course emphasizes ethical influence and long-term relationship building.Learning Outcomes:By the end of this course, you will be able to:Apply MI techniques to improve client communication and engagementBuild strong, trust-based relationships with customersRecognize and respond to client resistance effectivelyGuide clients toward decisions aligned with their needs and valuesEnhance customer satisfaction, loyalty, and sales performanceDevelop a personal plan to integrate MI into daily practiceTarget Audience:Customer service representatives and team leadsSales professionals and account managersClient relationship managersBusiness development and support staffWhy is it the Right Fit for You?Customer service and sales professionals often face challenges in motivating clients and building long-term loyalty. This course equips participants with practical MI tools to strengthen rapport, guide decisions ethically, and enhance engagement, improving customer satisfaction and business outcomes.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team?In-house sessions are available for organizations seeking to embed motivational communication skills across sales and service teams, improving client relationships and team effectiveness. Customized programs ensure everyone gains hands-on experience for immediate application.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events8/banners/a0f31c90-33cf-11f1-815c-a90acb8b9ebc-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events2/banners/a12d6670-33cf-11f1-99a0-e133baf342d3-rimg-w983-h740-dc91938e-gmir.jpg https://cdn-az.allevents.in/events9/banners/a15d9e30-33cf-11f1-97fe-0520c8f1a874-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events10/banners/a18faab0-33cf-11f1-815c-a90acb8b9ebc-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events5/banners/a1c7aaa0-33cf-11f1-815c-a90acb8b9ebc-rimg-w898-h740-dcffffff-gmir.jpg AgendaModule 1: Introduction to Motivational InterviewingInfo: • Understand MI principles and client-centered communication • Recognize the importance of motivation in customer decisions • Identify barriers to client engagement • Icebreaker ActivityModule 2: Core MI Communication TechniquesInfo: • Master open-ended questions, affirmations, reflections, and summaries (OARS) • Practice active listening and empathy • Learn to respond to resistance and hesitation • Activity Module 3: Building Client RapportInfo: • Establish trust and credibility with clients • Recognize verbal and non-verbal cues • Tailor communication to individual client needs • Role PlayModule 4: Eliciting Client MotivationInfo: • Explore intrinsic motivations behind client decisions • Guide clients toward value-aligned choices • Avoid high-pressure or coercive tactics • Case StudyModule 5: Handling Objections and ResistanceInfo: • Address client hesitations constructively • Reframe objections into opportunities for discussion • Maintain rapport during challenging conversations • Simulation ExerciseModule 6: Applying MI in Sales & Service InteractionsInfo: • Integrate MI into sales calls, service consultations, and follow-ups • Balance persuasion with client autonomy • Encourage long-term client satisfaction and loyalty • ActivityModule 7: Developing a Personal MI Action PlanInfo: • Create a strategy to apply MI techniques in daily client interactions • Set measurable goals for rapport, engagement, and sales outcomes • Plan continuous improvement and skill development • Action Plan Presentation - **Event URL**: https://allevents.in/melbourne/motivational-interviewing-for-sales-and-service-1-day-workshop-|-melbourne/100001967288066565 - **Event Categories**: workshops, business - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Age Limit: 18+ - Duration: 8 hours - Location: Regus 120 Collins Street - Languages: English ## Ticket Details - **Ticket Price Range**: min: 743.56, max: 953.22, currency: AUD ## Event venue details - **city**: Melbourne - **state**: VI - **country**: Australia - **location**: Regus 120 Collins Street - **lat**: -37.8107359 - **long**: 144.966442 - **full address**: Regus 120 Collins Street, MELBOURNE, 180 Lonsdale Street Level 19, 180 Lonsdale Street, Australia ## Event gallery - **Alt text**: Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne - **Image URL**: https://cdn-az.allevents.in/events3/banners/adf82b45aecf17a67de259c266dec52d615147eda21636d488182afc8a633aca-rimg-w1200-h600-dcd6eaf3-gmir.jpg?v=1775710232 ## FAQs - **Q**: When and where is Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne being held? - **A:** Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne takes place on Fri, 05 Dec, 2025 at 09:00 am to Wed, 02 Dec, 2026 at 05:00 pm at Regus 120 Collins Street, MELBOURNE, 180 Lonsdale Street Level 19, 180 Lonsdale Street, Australia. - **Q**: How much do tickets cost for Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne? - **A:** Ticket prices for Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne range from AUD 744 to AUD 953 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityGroup Booking (3 or More) – Per Person RateAUD 744 + AUD 43 feeAvailableEarly Bird FeeAUD 826 + AUD 47 feeAvailableStandard FeeAUD 953 + AUD 54 feeAvailable - **Q**: Is there an age restriction for Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne? - **A:** Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne is strictly for guests aged 18 and above. Valid government-issued photo ID is required for entry. Guests under 18 will not be admitted. The event will be presented in English. - **Q**: Who is organizing Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne? - **A:** Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne is organized by MG Aussie. - **Q**: Who is this event for? Is it right for me? - **A:** Motivational Interviewing for Sales & Service – 1 Day Workshop | Melbourne is ideal for learners, working professionals, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Melbourne, this event is thoughtfully curated to deliver a standout experience worth every moment. 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